Company information
Picture framing, Uroš Razložnik s.p.
Cankarjeva 12
1370 Logatec
Slovenia
Registration number: 6376541000
The online shop Kamishibai Kai (hereinafter “Kamishibai Kai” or “Online Shop”) is operated by the company Uroš Razložnik s.p. (hereinafter referred to as the “provider”).
Access to information
(Summary of Legislation)
The provider undertakes to give the customer access to the following information at any time:
1) The identity of the company (name and seat of the company, registration number).
2) Contact information that enables the user to communicate quickly and efficiently (email).
3) Essential characteristics of the goods or services (including after-sales service and guarantees).
4) Availability of products (any product or service offered on the website should be available within a reasonable time).
5) Terms of delivery of the goods or performance of services (type, place and time of delivery).
6) All prices must be clearly defined and it must be clear whether taxes and transport costs are already included.
7) Payment and delivery method.
8) Duration of the offer.
9) The period within which it is still possible to withdraw from the contract and the conditions of withdrawal. Return information: whether and how much it costs the customer to return the product.
10) An explanation of the complaint process, including any contact or customer service information.
Product range
The articles on Kamishibai Kai are updated frequently. If they are not in stock, this will be clearly stated on the website or in the email received when ordering.
Payment methods
The provider allows the following types of payment:
– Direct bank transfer
– PayPal
– Payment by invoice
Shipping
The shipping costs are € 12 per item. You will receive your package within 7 working days.
The sales contract (contract) is saved electronically on the provider’s server. After the order has been confirmed, the customer will automatically receive an invoice to the email address entered. To buy from us, customers must be of legal age.
Prices
All prices quoted include VAT, unless expressly stated otherwise. The prices are valid at the time the order is placed and are not valid in advance. The prices apply in the event of payment using the payment methods listed above and the payment terms noted above. The sales contract between the provider and the customer is concluded at the moment when the provider confirms the order (the customer receives an email confirming the order). From that moment on, all prices and other conditions are set and apply to both the provider and the customer.
The minimum order value is € 10.00 (excluding shipping costs). This is also the minimum value for redeeming a voucher code.
Coupon codes
Occasionally we send our e-newsletter readers or other communication channels a voucher code. Coupon codes offer a lot of benefits, be it a gift or a discount. Each code is always limited in time and must be redeemed for a limited period of time, otherwise it is invalid. At the checkout, simply enter the code in the corresponding “Voucher code” window and click the “Confirm” button. The codes cannot be combined with one another. The visitor or customer can only use one voucher code per order.
Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:
Right of withdrawal
You have the right to withdraw from this contract within 15 days without giving any reason. The cancellation period is 15 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods. In order to exercise your right of withdrawal, you must inform us:
Picture framing, Uroš Razložnik s.p.
Cankarjeva 12
1370 Logatec
Slovenia
Registration no .: 6376541000
uros.razloznik@gmail.com
by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract.
As soon as we have received your revocation, we will contact you to organize the return.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you revoke this contract, we have to repay all payments that we have received from you immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
Returns that have to be sent with a different shipping service provider than DHL must be sent to Uroš Razložnik, Cankarjeva 12, 1370 Logatec, Slovenia. In this case, the customer bears the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
– End of the statutory cancellation policy –
claim
The consumer has the right to complain about a product if it is defective.
Please contact us via email uros.razloznik@gmail.com
Data protection
The seller undertakes to permanently protect all personal data of the website user.
The provider will use the personal data exclusively for the fulfillment and processing of his order (sending of information material, offers, invoices) and other necessary communication.
Under no circumstances will the user data be passed on to unauthorized persons.
Communication
The user agrees that the provider will contact the user by means of remote communication.
Promotional emails contain the following elements:
They are clearly marked as advertising.
The sender is clearly recognizable,
Various special offers, promotions, and other marketing techniques are marked as such. It is also clearly stated which conditions apply to participation in them.
The way in which advertisements are received and unsubscribed is clearly described.
The provider will respect the user’s wish that he does not want to be sent any advertisements.
LEGAL NOTICE
The online shop Kamishibai-kai.com and all data, photos of products, graphic and video elements on the website are protected by copyright and may not be reproduced or used without prior written consent. The Kamishibai-kai brand and logo are owned by Uroš Razložnik s.p.
Complaints and disputes
The provider respects the existing legislation on consumer protection. The provider will use its best endeavors to fulfill its obligations and to establish an effective system for handling complaints and to designate a person whom the customer can contact by e-mail in the event of difficulties. The complaint can be sent to the email address uros.razloznik@gmail.com. The complaints procedure is confidential.
The provider must confirm within five working days that they have received the complaint, tell the customer how long it will be treated and always inform the user about the procedure. The Vendor understands that the essential feature of consumer litigation, at least in terms of legal process, is the discrepancy between the economic value of the claim and the costs involved in resolving the litigation. This is also the greatest obstacle to preventing the consumer from initiating proceedings before the court. Therefore, the provider should make every effort to resolve any disputes amicably.
Promotions and gifts
Because we are very grateful to our loyal visitors, e-newsletter readers and everyone who follows us through other media for their loyalty, we often run special promotional campaigns as a reward. One such campaign is, for example, free gifts – gifts are added to an order above a certain order value. The value and possible gifts are always stated explicitly and unambiguously.
Also, gifts received for free with the order cannot be exchanged, and the value of such item is non-refundable.
All offers on the website are valid until the specified date or while stocks last.
NEWS AND NEWSLETTER
By registering for the newsletter, you agree to be informed about the news on the site, special offers and sales promotions from time to time. The provider undertakes not to misuse the user’s email address in any way or to pass it on to third parties. The user can unsubscribe from the newsletter at any time.
Information on dispute settlement procedures:
The EU Commission provides an interactive website for online dispute resolution (OS platform). The OS platform is a central point of contact for consumers and entrepreneurs who want to settle disputes arising from online legal transactions out of court.
You can access the OS platform here: https://ec.europa.eu/consumers/odr/
We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
CONTENT
* Prices incl. VAT and plus shipping costs